Skip to content
Selino

FAQ

Frequently asked questions

Can't find what you need? Email support@selino.shop and we will reply within 1 business day.
What is a fabric patchwork art generator?

It is a tool that turns a photo or a written idea into artwork that looks like it was pieced together from real fabric. Selino also breaks the design into numbered pieces, so you can print templates and sew the patchwork yourself.

What do I get from each generation?

Every generation gives you a patchwork artwork image (1 credit). On paid plans you can export a pattern pack for 2 credits: a printable PDF with numbered piece templates, a cutting layout and a fabric swatch list with colour codes.

How do credits work?

Credits are Selino's in-app units for generating and exporting. One artwork costs 1 credit, an HD upscale costs 1 credit and a pattern pack export costs 2 credits. Subscription credits refresh every billing month and do not roll over. Credit packs are valid for 12 months. Credits have no cash value and cannot be transferred.

Can I cancel my subscription at any time?

Yes. Go to Account & Billing and choose Cancel subscription. Cancellation stops future renewals immediately and you keep access until the end of the period you already paid for. You will receive an email confirming the cancellation.

Do you offer refunds?

Yes. Unused credit packs can be refunded within 14 days of purchase. New subscriptions can be refunded within 7 days (monthly) or 14 days (yearly) if you have used 10% or less of the included credits. If you forget to cancel, contact us within 7 days of a renewal and we refund it if no credits were used since. Failed generations are automatically returned to your balance. See the Refund Policy for details.

Is there a free trial?

Instead of a card-required trial, every new account receives 10 free credits once. You never need to enter payment details to try Selino.

Which payment methods do you accept?

Major credit and debit cards through Stripe, and PayPal. All prices are in US dollars (USD). Taxes may be added at checkout depending on your location. Selino never sees or stores your full card number.

What happens to the photos I upload?

Your photos are used only to create your artwork. Uploaded source photos are deleted automatically after 30 days, and we do not use your photos to train AI models. You can delete projects at any time from your account.

Can I sell what I make?

Free, Starter and Maker plans include a personal use license: sew it, gift it, hang it. The Studio plan adds a commercial license so you can sell prints, finished textiles and patterns based on your generations.

What kind of photos work best?

Clear photos with one main subject and good light work best: pets, homes, portraits, flowers and landscapes. JPG, PNG and WebP up to 10 MB are supported. Only upload photos you own or have permission to use.

Are there things I cannot generate?

Yes. Selino does not allow sexual or nude content, content involving minors in any unsafe way, hate or violent content, or images of real people without their consent. Brand logos and copyrighted characters are not allowed either. See the Acceptable Use Policy.

How are my purchases delivered?

Everything is digital. Credits appear in your account immediately after payment, and artworks and pattern packs are available to download from your gallery as soon as they are generated. Nothing is shipped.